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Privacy Notice

Clear boundaries for general website enquiries

This notice explains the information used to respond to website and business enquiries. Patient records and other sensitive information must be submitted only through an approved secure channel.

Review status. This plain-language notice must be checked against MELL's final website, vendor, retention, security, cookie, and data-rights procedures before the public domain is connected.

Information we collect

We may collect your name, contact details, enquiry type, preferred service area, message, and limited technical or cookie information needed for security, operation, and analytics.

How we use information

We use this information to answer enquiries, provide quotations, arrange services, support provider or institutional requests, protect operations, improve service, and meet applicable obligations.

Sensitive information

Do not use the general form for full medical records, identity documents, payment-card information, laboratory reports, or detailed patient histories. MELL will provide an approved route when sensitive information is required.

Sharing and service providers

Authorized MELL personnel and necessary website, email, security, analytics, and laboratory service providers may process information for the stated purpose. MELL does not use it for unrelated purposes without an appropriate basis.

Security and retention

MELL applies administrative and technical safeguards. Information is retained only as long as reasonably required for its purpose and applicable operational, contractual, or legal requirements.

Your choices and questions

You may ask about information submitted through the website or request correction of inaccurate contact details, subject to verification and applicable requirements.

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