Send the test request
Provide the exact test name or ask for the approved route for a healthcare-provider requisition.
For Patients
Make laboratory testing easier to understand
MELL helps you confirm test availability, preparation, collection options, reporting arrangements, and the correct contact route. You may contact us directly or send a healthcare-provider requisition through the approved channel.
Before your visit
Five details to confirm before collection
Choose your service area
Confirm the preferred MELL service area and whether an appointment is required.
Check preparation
Ask whether fasting, timed collection, medication timing, abstinence, or another preparation step applies.
Bring identification
Bring the information needed to match your specimen and report safely.
Confirm cost and reporting
Confirm the current price, accepted payment method, and anticipated reporting window.
Need help before arriving?
Send a short administrative enquiry and we will route it to the appropriate team member.
Your laboratory report
Receiving results securely
Reports are released through approved channels after the applicable verification process. Protect your report as confidential medical information.
Laboratory findings should be interpreted together with your symptoms, history, examination, and other investigations by a qualified healthcare professional.
Privacy reminder. Do not send full medical records, identity documents, payment-card information, laboratory reports, or detailed medical histories through the general website form. Ask for the secure submission method.
Patient questions
Frequently asked questions
Do I need a referral?
Some tests may be arranged directly, while others require clinical information or a healthcare-provider request. Contact MELL with the exact test name for guidance.
How should I prepare?
Preparation varies by test and specimen type. Confirm instructions before collection rather than relying on general internet advice.
How long will results take?
The reporting estimate depends on the test, specimen, laboratory schedule, referral requirements, and whether additional review is needed. Ask for the current estimate when booking.
Can someone explain my result?
MELL can clarify laboratory and report-related questions, but diagnosis and treatment decisions should be made with your healthcare provider.
Is mobile collection available?
Availability depends on location, test, schedule, and collection requirements. Request a quotation and confirm eligibility in advance.
Speak with MELL
Ready to arrange your test?
Send the test name and preferred service area. We will confirm the next step, preparation, collection pathway, and current quotation.